Your data, protected by design
We collect the minimum data required to operate, secure, and improve the product.
Last updated: 29 August 2025
This Privacy Policy explains how Clinic Loop ("we", "us", "our") collects, uses, discloses, and safeguards personal information when you use our website, applications, and services (collectively, the "Services"). By using the Services, you agree to this Privacy Policy.
Information We Collect
- Account and Profile: name, email address, and authentication identifiers from providers like Google or email/password via our identity provider.
- Customer/Lead Data: data you import or generate in the platform (e.g., contacts, messages, appointments). You control this data.
- Usage and Device: pages viewed, app interactions, IP address, browser, device information, and cookies or similar technologies.
- Integrations: tokens and metadata necessary to connect third-party services you authorize (e.g., messaging providers, CRM, calendar).
How We Use Information
- Provide, operate, and improve the Services.
- Authenticate users and secure access.
- Process and route communications and appointments you initiate.
- Provide customer support and notify you about important changes.
- Monitor performance, debug issues, and prevent fraud or abuse.
- Comply with legal obligations and enforce our terms.
Legal Bases
Where required (e.g., under the GDPR), we process personal data based on your consent, performance of a contract, legitimate interests (such as securing and improving the Services), and compliance with legal obligations.
Sharing and Disclosure
- Service Providers: infrastructure, analytics, email, and communications vendors who process data on our behalf under appropriate agreements.
- Integrations You Enable: when you connect third-party services, we share necessary data to fulfill the integration (subject to your settings).
- Legal: to comply with law, respond to lawful requests, or protect rights, privacy, safety, or property.
- Business Transfers: in connection with a merger, acquisition, or asset sale, subject to continued protections.
Data Retention
We retain information for as long as your account is active or as needed to provide the Services and fulfill the purposes in this Policy. We may retain and use certain information to comply with legal obligations, resolve disputes, and enforce agreements.
Security
We employ administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; you use the Services at your own risk.
International Transfers
We may transfer, store, and process information in countries other than your own. Where required, we implement appropriate safeguards for cross-border transfers.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, and to object or withdraw consent. You can exercise rights by contacting us using the details below.
Children
Our Services are not directed to children under 16 and we do not knowingly collect their data.
Third-Party Links
The Services may contain links to third-party sites. We are not responsible for the privacy practices of those sites.
Changes to this Policy
We may update this Policy from time to time. We will post the updated version on this page and update the "Last updated" date.
Contact Us
If you have questions or requests regarding this Policy, contact:
Email: privacy@clinicloop.ai
Address: Clinic Loop Pty Ltd, Brisbane, QLD, Australia